FUERO GAMES Sp. z o.o. (hereinafter referred to as the company) takes the
protection of its users’ privacy
seriously and complies with the Act on Promotion of Information and
Communications Network Utilization and Information Protection, Etc.
This how your personal information is used under our privacy policy,
and what measures are taken for privacy protection.
The
table of contents of this privacy policy is as follows.
1.
Items of personal information to collect and the method thereof
2.
Collection of personal information and intended purpose
3.
Sharing and provision of personal information
4.
Delegation of authority to handle personal information
5.
Retention and use period of personal information
6.
Procedures and method for disposal of personal information
7.
Usage of important permission in application
8.
Rights of a user and his or her legal representative, and method of
exercising the rights
9.
Issues related to the installation, operation and refusal of
automatic personal information collection equipment
10.
Measures for the protection of personal information in
technical/administrative terms
11.
Other
12.
Notification obligation
1.
Items of personal information to collect and the method thereof
(1)
Items of personal information to collect
① The
company collects the following personal information at the time of
signing up or using the service to ensure seamless member
registration, customer service and various services.
-
Required information: email address, mobile phone number
-
Optional information: date of birth, gender
② For
services that lack separate consent procedures for the process in
Paragraph 1 above, neither required information nor optional
information is not collected.
③ The
following information may be generated and collected in the process
of service use or business handling.
-
Information of the user's mobile phone terminal (model name, OS
version, mobile firmware version, device identification number,
etc.), IP address, cookie, the latest access location
-
Records at the time of using location-based services
-
Access time, service use record, faulty use record, etc.
④ When
information is unavoidably required for the payment in the course of
using free/paid service
-
Credit card information, wireless carrier information, purchase
record and gift card number and/or other payment related information
are collected
⑤ When
the user requests the restoration or refund of paid contents
-
Email address, purchase record and additional personal information
such as the real name and family relations evidence to demonstrate
that the purchase was made by a third party are collected.
(2)
Personal information collection method: The company collects the
personal information of users through the following methods.
-
Through the agreement procedures at the time of signing up for the
service provided by the company
-
Via separate consent procedures for promotions and events
-
Automatically through platforms in partnership with the company with
regard to the provision of services
-
When provided by the users in a voluntary manner or in response to
the company's request where necessary at the time of subscribing or
using the service
2.
Collection of personal information and intended purpose
(1)
The company uses the personal information of users collected for the
following purposes.
1)
To secure communication channels to facilitate the delivery of
notifications or the handling of customer complaints
2)
To handle inquiries about the use of paid information, handle
conflicts related to the implementation of contract requirements and
obligations, and provide customer services
3)
To introduce new services as well as new product launch event
information
4) To
provide other contents and authentication service (find my
ID/Password, etc.)
3.
Sharing and provision of personal information
(1)
Except for cases with the user's consent or provisions specified in
the related laws and regulations, the company will never use the
personal information of users beyond the scope of the intended use
specified in the "Collection of personal information and
intended purpose," or provide such information to other
companies, organizations or institutions.
(2)
When sharing or providing the personal information of users, for
example when the provision of users' personal information within a
limited scope is necessary to provide various services to users
through partnership with other service providers or business
operators, users will be notified of who will receive or share users'
personal information, what the main business is, what items in the
personal information will be provided or shared, for what purposes
users’ personal information is to be provided or shared,
etc. through a notice in the application or through a message to
users at least 10 days prior to the implementation to obtain consent
from users.
(3) In
the following cases, provision of a user's personal information
without consent from the applicable user is allowed pursuant to the
related laws and regulations.
1)
When such information is required to collect fees for the provision
of service(s)
2)
When the provision of a user's personal information is necessary for
statistics, academic or market research purposes, and the personal
information provided is processed to ensure that the identification
of the user is not possible
3)
When there has been a request from related authorities for
investigation purposes in accordance with related laws and
regulations
4) When
special provisions are specified in the Act on Real Name Financial
Transactions and Confidentiality, the Use and Protection of Credit
Information Act, the Electronic Communication Fundamental Law, the
Telecommunications Business Act, the Local Tax Act, the Consumer
Protection Act, the Bank of Korea Act and the Code of Criminal
Procedures
4.
Delegation of authority to handle personal information
The
company may delegate the authority to control the personal
information of users to ensure the implementation of service(s). In
case of delegation, the company specifies requirements to ensure the
safe control of the personal information of users in accordance with
the related laws and regulations.
5.
Retention and use period of personal information
(1)
In principle, the company retains a user's personal information from
the member registration to the termination of membership. If the
applicable user withdraws his or her membership or the intended
purpose of the collection and use of personal information is
achieved, the applicable personal information is disposed of
immediately. However, the company will retain the user's personal
information for 3 months from the date on which the membership of the
applicable user is terminated according to the terms and conditions
as well as internal policy to prevent the illegal use of such
information. After the aforementioned period, the personal
information of the user is completely deleted.
(2)
If the personal information of a user must be retained pursuant to
the provision(s) of Commercial Act or other related laws even if the
purpose of its collection has been achieved, or if there is a reason
for retaining such personal information according to the company's
internal policy or other related regulations, the company shall
retain the personal information of the user for a certain period of
time prescribed by related laws and regulations. In this case, the
personal information retained will be used only for retention
purposes, and the retention periods are as follows:
-
Records related to contract or cancellation of subscription
(Reason
for retention: Act on Consumer Protection in the Electronic
Transactions, Etc., Retention period: 5 years)
-
Records on payments and supply of goods
(Reason
for retention: Act on Consumer Protection in the Electronic
Transactions, Etc., Retention period: 5 years)
-
Records on handling of consumer complaints and conflicts
(Reason
for retention: Act on Consumer Protection in the Electronic
Transactions, Etc., Retention period: 3 years)
-
Records on identification
(Reason
for retention: Act on Promotion of Information and Communications
Network Utilization and Information Protection, Etc., Retention
period: 6 months)
-
Visiting records: access logs, service use records, etc.
(Reason
for retention: Protection of Communications Secrets Act, Retention
period: 3 months)
(3)
For personal information that is retained pursuant to Paragraph (2)
above, if the subject of the applicable personal information requests
the retrieval of his or her personal information, the company will
provide an appropriate measure to enable such retrieval
immediately.
6.
Procedures and method for the disposal of personal information
When
the purpose of the collection or use of personal information has been
achieved, the company will in principle destroy the applicable
information immediately. The method and procedures for destroying
personal information are as follows.
(1)
Destruction procedures
-
The information of a member input by the member at the time of
signing up will be destroyed after the purpose of its collection or
use has been achieved after being retained for a certain period of
time according to the reason(s) for information protection pursuant
to the company's internal policy or other related laws and
regulations (refer to the periods of retention and/or use of personal
information).
-
Personal information will not be used for purposes other than the
intended purpose except in the cases specified in the laws and
regulations.
(2)
Destruction method
-
Personal information saved in an electronic file format is deleted
using a technical method that disables the recovery of the record.
-
Personal information output on paper shall be shredded or
incinerated.
7. Usage of important permission in application
The application uses android permissions as below:
(1) The GET Account permission is for Google Play Game function and keep game account safe.
(2) The Access Coarse Location is to get coarse location, let users have a more vivid experience when gaming in PVP part.
The application will not activate or use permissions without prior consent. Users can choose to reject when meeting the system confirmation window of permission, but will not be able to use the feature.
8.
Rights of a user and his or her legal representative, and method of
exercising the rights
(1)
The rights can be exercised when the request is received through the
platform in partnership with the company related to the provision of
services, or when the request is submitted directly via the company's
website.
(2) The
user and his or her legal representative may retrieve or adjust his
or her own personal information or that of an adolescent below the
age of 14 years for which he or she is responsible, and may request
the cancellation of the subscription at any time.
(3)
The adjustment of personal information of the user's own personal
information or that of an adolescent below the age of 14 years for
which he or she is responsible can be performed on the personal
information change page (or Modify My Profile).
(4)
Alternatively, the person in charge of privacy policy may be
contacted via phone, email or through a written request to prompt a
necessary action immediately.
(5)
If the user requests the correction of errors in the personal
information, the applicable personal information will not be used or
provided until the correction is completed. In addition, when
incorrect personal information has already been provided to a third
party, corrected information will be delivered to the third party
without delay.
(6)
The company handles personal information that has been closed or
deleted in response to the request from the user or his or her legal
representative in accordance with the provisions specified in the
"Retention and use period of personal information," and
disables the retrieval or use of information for other purposes.
9.
Protective measures for personal information in
technical/administrative terms
The
company is developing the following technical/administrative measures
to secure safety in order to prevent loss, theft, leakage, alteration
or damage to personal information.
Cookies
are used to assist users with quick and convenient use of websites
and to provide customized services.
(1)
Encryption of password
The
company does not collect the passwords of members in the platform in
partnership with the company for the provision of services.
(2)
Countermeasures against hacking
The
company prevents attacks or hacking by installing and operating
equipment that blocks penetration into the system from the outside to
prevent the leakage of users' personal information. Significantly,
the highest level of security is maintained for the server containing
the personal information of users, which does not have a direct
connection to external internet lines, through separate
management.
In
addition, the company is equipped with a backup system for the main
system and data in preparation for emergencies, and takes measures to
prevent damages caused by computer viruses. Anti-virus software is
updated at regular intervals, and updates to cope with suddenly
emerging viruses are provided immediately when such updates are
available to prevent the infringement of personal information.
(3)
Restriction and indoctrination of handling personnel
The
number of personnel handling personal information is limited to the
minimum level required, and indoctrination is provided to such
personnel frequently in order to emphasize the importance of
compliance with the privacy policy.
(4)
Operation of dedicated privacy protection organization
The
company is operating a dedicated internal privacy protection
organization in order not only to verify compliance with the privacy
policy but also to take corrective action when problems are
detected.
However,
for problems originating from the leak of a user's personal
information in the platform in partnership with the company for the
provision of services, such as ID, password, nickname, email address,
which is due to the user's negligence or a malfunction in the
internet connection, the company will not be held responsible.
10.
Civil complaint service about personal information
If
you have any questions about the personal information of a user or
the privacy policy, please contact the following person in charge of
the privacy policy. We will promptly answer your questions in a
sincere manner.
In
addition, the company has a person and organization in charge of the
privacy policy, as shown below.
11.
Other
(1) The
company may provide the user with links to the websites of other
companies or external data. In this case, as the company does not
have any controlling authority over the external websites or data,
the company cannot guarantee or take any responsibility for the
usefulness of the service or data provided.
(2)
When the user navigates to the website of another company by clicking
on a link in the service provided by the company, the privacy policy
as well as terms and conditions of the applicable website are
irrelevant to the company, so you should check the privacy policy of
the applicable website.
(3)
Users should keep their personal information up to date in order to
prevent unexpected problems. The responsibility for any issue caused
by the inaccuracy of information input by the user shall lie with the
user. Inputting false information, such as the illegal use of another
person's personal information, may lead to the deletion or limitation
on the use of the account.
(4)
Although a user has rights to be protected for his or her personal
information, he or she is obliged not only to protect his or her own
personal information, but also to not infringe other's personal or
privacy information. Please be careful not to expose your personal
information including the password to others, and avoid damaging
other users' personal information, including their posts. Failing to
fulfill such responsibilities that cause damages to another user's
personal information or reputation may lead to a penalty in
accordance with related laws and regulations.
(5)
The responsibility for any disadvantage in the use of service(s) or
property loss caused by the entry of inaccurate or false personal
information shall lie with the user.
12.
Game Account Deletion
If you wish to delete your account, please note that this action is permanent and cannot be undone. Deleting your account will erase all game progress, in-game purchases, and any other data associated with your account. To proceed with account deletion, please send a request to our support team at support@fuerogames.com. Ensure that your email includes your account details for verification purposes. Please be certain that you truly wish to delete your account before sending the request, as this process is irreversible.
13.
Notification obligation
Changes
to the privacy policy corresponding to changes in the laws and
regulations, policies and security technologies will be announced to
users at least 10 days prior to such revision along with the reason
for revision and the revision details.
This
policy will be effective June 07, 2024.
The
previous Privacy Policy will be replaced by this Privacy Policy.